As a corporate restructuring and economic sector and to respond to new global business, some very difficult decisions about what stays and what goes. Unfortunately, this means personally. What is often left behind a call from employees reviewed, stressed and burnt. This is a problem because when the job market will improve work elsewhere. All that’s lost investment in employees. The rotation is a cost that companies can not afford that arise.
One way to address the problem of limited staff resources, address cross-training. Ideally, you want a workflow to create a balance of workload and the full utilization of employees. Cross training within a department is easier than in all departments, because of the skills and education. The majority of people in a particular department will have a similar set of skills. That’s where cross-training can be a powerful tool to get to work properly and quickly.
How to determine which processes cross trained? Start with the allocation of individual processes within the department. Understand what is the process that the tasks associated with this process is to do it now, using electronic devices, etc. Add any information on how long each process takes, the waiting time in half and the entire process from start at the end. Use sticky notes to map each of these functions of the department on a wall or easel paper. Map a function in another department.
You start to see a pattern in the cards, where certain tasks within the process are similar and / or require the same skills. Here is an excellent starting point for cross-training. Another advantage is to discover how you can work faster. This new knowledge can be shared with the group. This was very effective when he worked at Computer Associates International for many years. Everyone in our department could do all the “tasks” within the department. This was crucial when you have someone outside, maternity leave or sick city. The work was completed on time and correctly. How many offices do you know or work with some areas off if someone in the office. This is a sure way to upset their customers.
If you find an area that receives a large volume of work at once, after going through the training of personnel, the work of so many people in a timely manner and without the overhead of deployment of a single individual. This folder does not mean remove from the table of a person and then pile up on someone else is already assured. This is not balance the workload. Instead, create an even distribution of work for no one is overloaded. In a department of cross-training for all people, including managers are backups for each other. If the workload rather than the person on time that meets the needs of the client, using staff and management that can receive process.
We are all waiting with less to do. This will be a constant challenge for the future. Work with your employees to see how they can help each other and ultimately to society. want to buy to produce a quality product or service that customers and staff are committed and productive. A win, win situation all around.